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About Us
Somerset Ducks are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Somerset Ducks
Greenway Farm, Moon Lane, North Newton, Bridgwater, Somerset. TA7 0DS United Kingdom
Phone: 01278 662656
Fax:
Email: sales@somersetducks.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Your purchase will be shipped to you via our Special Chilled Delivery Boxes (Next Day where possible). For orders under £50 there is a delivery charge of £6.00, and all orders over £50 are delivered FREE of charge.
Delivery Schedule
We normally despatch orders made by Wednesday for a Thursday delivery, and orders by Thursdays for Friday delivery. We aim to deliver next day where possible.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union all orders are VAT free.
Credit Card Security
We use WorldPay to securely process all credit card orders. No credit card details whatsoever are held on this website by our office in any form. For more details on WorldPay please visit http://www.worldpay.com/uk/
Guarantee
We guarantee your satisfaction. If however you have any problems with your order please contact us immediately.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01278 662656 (International +44 01278 662656) or fax us on or write to us at Greenway Farm, Moon Lane, North Newton, Bridgwater, Somerset. TA7 0DS United Kingdom
Privacy Policy
Somerset Ducks do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
If you have any problem or are dissatisfied with our products in any way please contact us immediately. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
FREE Delivery on all orders over £50! Orders under £50 delivery is £6.00.
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